Frequently Asked Questions (FAQ): 

 


 

Reservations

Our services are available by appointment only. Upon booking, clients will be asked to use a credit card to guarantee the reservation.

 

How to schedule an appointment? 

The best way to set up an appointment is to set up a free 15-minute call.

To set up a free 15-minute call, please click on “Let’s Talk” and fill out the form. We’ll call you during the timeframe that you have requested on this form. Dr. V will help answer questions about his services and therapy in general. This free 15-minute call does not establish a therapist-client/patient relationship as this is not counseling and/or life coaching.

If we mutually find that our services work well for you, we’ll schedule a time to have an intake/initial appointment. You’ll get a link to fill out intake forms using our secure client portal. You can create a free account on our secure EMR (Electronic Medical Record) system. This will allow you free access to your client portal.

Please fill out the intake forms online using the client portal prior to your first appointment. Your information will be safe and secure. We take your data security seriously, so we collaborated with a very reputable EMR (Electronic Medical Record-System). They encrypt all your information by HIPAA standards, and they are HIPAA compliant.

If you schedule your appointment online, our office will send you a confirmation email if the time works for us.

During the first one or two sessions, Dr. V will assess your symptoms, needs, past history etc. to determine an appropriate treatment approach.

 

What forms of payment do you accept?

We accept cash, check, and all major credit cards.

 

How long do your sessions last?

Our initial assessment and the follow-up sessions are 75-minutes each. We have a 3-hour long intensive life-coaching available as well.

 

What is your cancellation and no-show policy?

Once we schedule your appointment, we hold that time specifically for you. Please call us at least 2 business days before your scheduled appointment if you need to cancel as this will provide those clients that are on the waiting list an opportunity to make an appointment.  For example, if your appointment is on Monday at 5 pm, please call us at (832) 549-2067 no later than the previous Thursday at 5 pm to cancel. If you do not give two business days’ notice, you will be responsible for the full session fee. Unfortunately, no insurance company reimburses for this.

 

Privacy Policy

Feelings Counseling & Coaching Services, PLLC takes your privacy seriously. All information disclosed within sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your written permission except where disclosure is required by law. We follow HIPAA guidelines and provide our privacy policy upon request.

 

Return Policy

All services are not subject to refunds.


 

What kind of insurance do you accept?

We do not accept any insurance; however, you may be eligible for out-of-network reimbursement. We can provide you with a superbill which is a specialized invoice. The claim can be submitted to the insurance company along with the superbill to request reimbursement. You will need to call your insurance company to determine your mental health service benefits. Some helpful questions you can ask your insurance company:

  • How much does my plan cover for an out-of-network provider?
  • What is my out-of-network deductible and has it been met?
  • What is my out-of-network annual out-of-pocket cap?
  • Do I have to have a “parity” (i.e., severe) diagnosis, to qualify for benefits?
  • How many sessions per calendar year does my plan cover for parity, or non-parity, diagnosis?
  • Is approval or a referral required from my primary care physician?
  • Do I need to obtain pre-authorization?
  • Are my benefits on a calendar year basis, or a plan year? If on a plan year, when does it start?

 

Why should I use an out-of-network provider?

Using an out-of-network provider provides you with flexibility to receive the best clinical care possible without interference from your insurance company. Client’s needs are put first, rather than the insurance company limiting the number of appointments.  The frequency and duration (length) of therapy appointments with an out-of-network provider can occur as necessary to support the individualized treatment plan of a client.

Using your medical insurance for counseling has some risks involved. When using your medical insurance, you must be given a mental disorder diagnosis. This diagnosis will become part of your medical records which can cause problems later when you might be asked, “Have you ever been diagnosed with a mental illness?” on a job application or when applying for life insurance or health insurance. We want to help you rather than cause you problems due to a diagnosis on your medical records. This is one of the reasons that we do not take health insurance as reimbursement.

 We take utmost care to protect your privacy. When a client does not seek reimbursement from an insurance company, the client’s chart is completely confidential and will never be released without permission or legal basis.

Many clients who do choose to seek reimbursement through the use of a superbill often find that the process is rather simple and the benefits are higher than assumed.

Appointments can be scheduled at (click on) “Feel light and free now” without waiting for a primary care physician’s referral and approval from the insurance company.

Please note that insurance companies will not reimburse for coaching services and workshops.

 


 

How do I get reimbursed by my insurance company?

Submit your receipt / superbill which shows that you have paid in full along with all necessary diagnostic and procedural codes and your insurance company’s claim form to the address indicated by your insurance provider. The insurance company will make payment according to their policies and procedures.

The amount they reimburse you will vary from plan to plan and is typically based on the percentage of out-of-network coverage authorized by your plan (this may be up to 50-80% of the allowable rate). This assumes that you have met your out-of-network deductible and have obtained any necessary prior authorizations.


 

What billing codes are used?:

The following are commonly used codes to bill for psychotherapy services. If you are going to call your insurance company to inquire about reimbursement, please take note of the codes listed below in bold.

Initial diagnostic evaluation

90791: Therapy Intake / Initial Assessment

Psychotherapy code

90837: 60 minutes Psychotherapy with patient and/or family member


 

Contacting us

Call the office Monday – Friday, 10 AM – 9 PM & Saturday, 10 AM-3 PM at 832.549.2067.

If you need to contact Anand Vyas, Ph.D., NCC, LPC between sessions, please leave a message at 832.549.2067 and your call will be returned as soon as possible. Anand Vyas, Ph.D., NCC, LPC checks his voice messages a few times during the daytime only.

We do not provide 24-hour crisis coverage. If you are in crisis, please call 911. If an emergency arises, indicate it clearly in your message and if you need to talk to someone right away call Harris County Crisis Help Line: 713.970.7000, Fort Bend County Crisis Help Line: 1-800.633.5686, or National Suicide Prevention Lifeline: 1-800.273.8255. Please do not use email for emergencies.

Location, Location, Location 🙂

We are in the heart of Sugar Land in Sugar Land Town Square! Our office is a perfect size, cozy, safe and discreet. You can grab a coffee, a quick bite or enjoy a stroll around the fountains in Sugar Land Town Square before or after your appointment!

Conveniently Located in Sugar Land Town Square

Address:
2277 Plaza Drive, Suite 250

Sugar Land, TX 77479

Phone: (832) 549-2067

Business Hours:

10:00 AM-9:00 PM Mon-Fri,

10:00 AM-3:00 PM Sat

Parking Garage Address (Texas Garage):

2222 Texas Dr.,

Sugar Land, TX 77479

You can utilize any of the customer parking in the garage and street parking.

We are listed as FCCS, PLLC (DR. V.) in the lobby directory.

Conveniently Located in Sugar Land Town Square

Address:
2277 Plaza Drive, Suite 250

Sugar Land, TX 77479

Phone: (832) 549-2067

Business Hours:

10:00 AM-9:00 PM Mon-Fri,

10:00 AM-3:00 PM Sat

Parking Garage Address (Texas Garage):

2222 Texas Dr.,

Sugar Land, TX 77479

You can utilize any of the customer parking in the garage and street parking.

We are listed as FCCS, PLLC (DR. V.) in the lobby directory.

Conveniently Located in Sugar Land Town Square

Address:
2277 Plaza Drive, Suite 250

Sugar Land, TX 77479

Phone: (832) 549-2067

Business Hours:

10:00 AM-9:00 PM Mon-Fri,

10:00 AM-3:00 PM Sat

Parking Garage Address (Texas Garage):

2222 Texas Dr.,

Sugar Land, TX 77479

You can utilize any of the customer parking in the garage and street parking.

We are listed as FCCS, PLLC (DR. V.) in the lobby directory.

Dr. V's office

Feelings Counseling & Coaching Services, PLLC

Scheduling an appointment has never been so easy

> The best way to set up an appointment is to set up a free 15-minute call.

To set up a free 15-minute call, please click on “Let’s Talk” and fill out the form. We’ll call you during the timeframe that you have requested on this form. Dr. V will help answer questions about his services and therapy in general. This free 15-minute call does not establish a therapist-client/patient relationship as this is not counseling and/or life coaching.

If we mutually find that our services work well for you, we’ll schedule a time to have an initial appointment. You’ll get a link to fill out intake forms using our secure client portal. You can create a free account on our secure EMR (Electronic Medical Record) system.

> The easiest way to schedule an appointment is to click on the “Get Started” button below, sign up (create an account), and schedule an appointment. Also, you can call us at +1 832 549 2067 or email us at info@drvtx.com

If you schedule your appointment online using our client-portal, our office will send you a confirmation email if the time works for us. If the time does not work for us, we will call you to give you other options for your appointment and to get more information from you.

> We offer evening and Saturday appointments!

Get In Touch

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